Timeless elegance deserves straightforward answers. Below you’ll find solutions to common inquiries about our premium menswear, global delivery, and impeccable service.
About Our Products
What types of clothing does Gentlemen Style Shop specialize in?
We curate premium menswear including:
- Tailored suits and formalwear
- Classic jeans and shirts
- Sophisticated tops and t-shirts
- High-quality underwear
- Refined swimwear
- Performance sportswear
How do I determine the right size for my order?
Our product pages include detailed size charts with precise measurements. For tailored items, we recommend consulting with our style advisors at [email protected] to ensure perfect fit.
Ordering & Account Information
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Can I modify or cancel my order after placement?
Orders are processed within 1-2 business days. For urgent modifications, please contact us immediately at [email protected] with your order number. We’ll make every effort to accommodate your request.
Shipping & Delivery
What are my shipping options?
We offer two refined delivery services:
- Standard Express Shipping ($12.95) via DHL/FedEx (10-15 business days after processing)
- Complimentary Standard Shipping via EMS (15-25 business days after processing, free for orders over $50)
Do you ship to my country?
We deliver worldwide except parts of Asia and certain remote regions. During checkout, our system will automatically confirm if we can ship to your location. For specific inquiries, please contact our style advisors.
Will I need to pay customs or import fees?
Customers are responsible for any applicable duties or taxes in their country. We recommend checking your local import regulations before ordering. These fees are not included in your order total and will be collected by your local customs office upon delivery.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the delivery date. Items must be unworn, unwashed, and in original condition with all tags attached. To initiate a return, please contact our style advisors at [email protected].
How long do refunds take to process?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. International refunds may take additional time depending on your financial institution.
Do you offer exchanges?
Currently, we process returns only. For size exchanges, we recommend placing a new order for the correct size while returning the original item under our standard return policy.
Additional Assistance
How can I contact customer service?
Our style advisors are available via email at [email protected]. For reference, our headquarters are located at 714 Tully Street, Detroit, US 48219. We typically respond within 24 business hours.
Where can I find care instructions for my garments?
Each item includes care instructions on its label. For specific questions about maintaining your Gentlemen Style Shop wardrobe, our style advisors can provide personalized recommendations.
Your satisfaction is our sartorial signature. Should you have any questions not addressed here, we invite you to correspond with our style advisors for personalized assistance.